Who you’re buying from.

Last updated: August 5, 2026

Why does it matter who you are buying from?

A nail printer is a capital purchase, not an impulse buy. The O'2Nails V11 is $2,999 CAD and the O'2Nails X12.5 is $5,999 CAD. That puts it in the same bracket as a good pedicure chair, and it is the kind of purchase where the seller matters as much as the specification sheet.

A prospective buyer recently told us that before he would spend that kind of money he went looking on our website to find out who was actually behind the company, and did not find enough to satisfy him. In his words, it is a simple check to run “because it is an expensive business,” and what he wanted from us was security. He was right, and this page exists because of that conversation. Everything below is checkable.

Who is NailPrinter.ca?

NailPrinter.ca is the only official O'2Nails distributor for Canada and the USA. We sell, train on, warranty and repair the O'2Nails V11 and the O'2Nails X12.5 across Canada and the United States.

We have been an official O'2Nails partner since 2018. In that time we moved from selling machines one at a time to running a structured onboarding programme, holding parts, and maintaining a direct working line to the factory that builds the hardware.

Our business address is 160 Saint George St, Toronto, ON M5S 2E9, Canada. Our phone number is +1 506-436-7731. Our email address is hello@nailprinter.ca. All three are real and monitored.

We do not publish the names of individual staff for privacy reasons. That does not mean you deal with a nameless queue: every buyer gets direct phone access to the same small team that trains and supports them, and you can speak to that team before you spend a dollar.

What does “the only official O'2Nails distributor for Canada and the USA” actually mean?

It means there is a written distribution agreement between NailPrinter.ca and O'2Nails, the manufacturer. It is a contract, not a marketing phrase we adopted, and we will show it to a serious buyer who asks.

In practice, being the authorized distributor changes four things that matter to you:

• We can honour the warranty. A 12-month parts-and-labour warranty is only worth something if the seller can actually obtain parts and is contractually permitted to service the machine. We can do both.
• We can get parts quickly. Because we deal with the factory directly rather than through a chain of intermediaries, parts can typically be sourced within days rather than months.
• We can train you. Every buyer gets a set of step-by-step video tutorials and gets a 30-minute onboarding call, redeemable whenever they are needed.

Who actually manufactures the machine?

The machines are manufactured in China by O'2Nails, who hold the patents there. We do not hide that, because it is the reason this technology exists at this price at all. O'2Nails has been building nail printers longer than almost anyone in the category, and the engineering behind the print head and the transport mechanism is theirs.

NailPrinter.ca's role is to be the North American end of that relationship: importing, certification paperwork, training, warranty service, parts, and a phone number in your own time zone. Our relationship with the factory is direct and long-standing, which is why a parts request goes to the people who made the part rather than to a reseller's help desk.

The machines carry CE marking for electrical safety and power requirements, and are sold in roughly 150 countries.

Have real people actually bought from you?

Yes, and we are early in this market in North America rather than pretending otherwise.

Our first order went to a salon owner in New Brunswick. Our second order went to another salon owner. Both are real orders from real operators, and both were early adopters who bought before there was much of a public track record to lean on.

We will not put invented testimonials on this page. If you want to hear from an existing owner before you commit, ask us and we will see who is willing to talk to you. That is their decision to make, not ours.

How can I verify NailPrinter.ca myself?

Do not take our word for any of this. Here are concrete checks you can run, most of them in under an hour.

1. Ask to see the distribution agreement. Email hello@nailprinter.ca and ask for it. A distributor who cannot produce one is not a distributor.
2. Ask the manufacturer directly. Contact O'2Nails and ask who the only official O'2Nails distributor for Canada and the USA is. This is the strongest check available to you, and we actively encourage it.
3. Call the phone number before you buy. +1 506-436-7731. A seller who is hard to reach before your money changes hands will not become easier afterwards.
4. Check the address. 160 Saint George St, Toronto, ON M5S 2E9, Canada. Look it up.
5. Ask for a live demo. Ask us to run the machine on a video call and print a design you choose, not one we picked in advance.
6. Read the terms before you pay. Our 90-day return policy and our 12-month warranty are written out in full. Vague return and warranty terms are the clearest warning sign in this category.
7. Check the domain. The only storefront we operate is nailprinter.ca. Checkout runs on Shopify's payment infrastructure, not on a bank transfer to a personal account.
8. Ask a hard technical question and time the reply. Ask about ink cost per set, cartridge yield, voltage abroad, or what happens if the print head fails in month nine. The speed and specificity of the answer tells you what support will feel like later.

What if I buy the same machine cheaper on Amazon or AliExpress?

Grey-market units do turn up on marketplaces, and the hardware in the box may even be genuine. What is missing is everything around the hardware.

	Buying from NailPrinter.ca	Buying grey-market
Warranty	12 months, parts and labour, honoured by us	Typically not honoured in North America
Returns	90 days, no questions asked	Marketplace window only, often 14–30 days, seller-dependent
Training	Step-by-step video tutorials, a 30-minute onboarding call and lifetime email support	None
Parts	Sourced direct from the factory, often within days	Uncertain; may not be obtainable at all
Support	Direct phone access to the team	Message threads, time-zone gaps, or silence

To be plain about it: we cannot honour a warranty on a machine we did not sell. That is not a punishment, it is simply how distribution agreements work. If you are comparing prices, compare the full package, not the sticker.

What do you get when you buy from us?

• A 90-day no-questions-asked return on the machine, provided it comes back undamaged and complete. We cover trial-return shipping within Canada and the continental US.
• A 12-month warranty covering parts and labour, repaired at no cost to you, with North American shipping covered by us. Cartridges and ink are consumables and are not covered, and accidental damage is not covered.
• A set of ten step-by-step video tutorials, a 30-minute onboarding call after your machine arrives, and free lifetime email support.
• A curriculum that covers machine setup, maintenance, replacing ink, using the app, loading designs, and printing on clip-ons and press-ons.
• Direct phone access to the team, not a ticket queue.
• Access to a design library running to thousands of designs.

How do I reach a human?

Phone: +1 506-436-7731. Email: hello@nailprinter.ca. Address: 160 Saint George St, Toronto, ON M5S 2E9, Canada.

If you want to talk through whether this makes sense for your specific business before you buy anything, say so in the email. We would rather have that conversation than process a return in month two.

Frequently asked questions

Written by the NailPrinter.ca editorial team.