Yes. The printer is genuinely simpler than most beauty equipment you already own. The companion app handles all the complexity: pick the design, hold the printer over the nail, tap print. The 30-minute onboarding call covers everything you need. Owners with zero prior experience are running their first client print within 2 hours of unboxing.

The onboarding call covers train-the-trainer techniques. Most salon owners host a 45-minute team session within the first week and have every tech printing comfortably by the end of week one. We can also do a separate group call with your team if you want a refresh after a few weeks of real-world use — just email and we'll book it.

Email hello@nailprinter.ca any time. We don't answer instantly outside business hours, but the next-business-day reply is guaranteed. For 90% of common questions, the embedded video tutorials at /pages/training have a 60-second answer that works at any hour.

If something fails under warranty, we ship a replacement unit from our North American warehouse with same-day RMA approval. Average turnaround: 4 days from problem-reported to replacement-arrived. We've handled this for 12 customers in the past year — none had to wait more than 6 days.

Not as a default — but we can do half-day on-site training in major US and Canadian cities for $1,500 (covers travel + 4 hours hands-on with you and your team). Most owners find the video onboarding + 30-minute Zoom call sufficient. The on-site option is mostly used by multi-chair salons rolling out across 3+ locations or by spa chains training across multiple staff. Email if you want a quote for your specific city.

Two ways. (1) The O'2Nails companion app pushes new designs to the cloud library automatically — typically 50-100 new designs/month, no action required from you. (2) Our customer-only newsletter (separate from the public newsletter) includes software-update announcements, cartridge restocking deals, and new accessory drops. You're added automatically when you place an order.