You're not buying a printer alone. You're hiring a partner.

Every NailPrinter order includes the full support stack we built for small-business owners adopting new tech for the first time. Step-by-step video tutorials, lifetime email support, a 30-minute onboarding call, a full launch package and in-region warranty service. No upcharge. No premium tier. No "contact us for pricing" gates.

Because the printer only earns its keep if you can actually run it.

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What you get with every order

Six layers of hands-on support

Each one ships at no additional cost. The printer sale isn't the end of the relationship — it's day one.

Included

Free 30-minute onboarding call

Book a 30-minute video walkthrough with our team within 7 days of delivery. Setup, first print, app pairing, salon-workflow tips — every question answered live.

1 business day

Lifetime email support

Reply to any question any time at hello@nailprinter.ca — even five years from now. We answer every email personally within one business day.

Included

Step-by-step video tutorials

Ten short video tutorials from the factory team behind the machines, with every step written out, so your prints come out right. Included with every V11 and X12.5.

Step by step

Full video tutorial library

Official O'2Nails tutorials on our support page: account setup, ink test, camera calibration, printing on nails and tips, and downloading designs, each with written steps.

In the box

Launch package included

Genuine ink cartridges (5 with the V11, 10 with the X12.5), printing gels, a curing lamp, a nail drill, holders and practice nails, plus setup materials and design library access.

1 year

North American warranty

One year of parts and labour, handled in North America by the team that sold you the machine, plus 90-day returns.

Your first 14 days with the printer

Day 0 — order placed. You get a same-day order confirmation with tracking, expected delivery date, and a pre-arrival checklist (Wi-Fi setup, app download, base coat ready).

Day 1-3 — printer arrives. Inside the box: the printer and your launch package, with genuine ink cartridges (5 with the V11, 10 with the X12.5), printing gels, a curing lamp, a nail drill, holders and practice nails, plus the user manual.

Day 1-7 — onboarding call. A scheduling link is in your shipment-confirmation email. Pick a 30-minute slot that works for you. We walk you through unboxing, app pairing, your first calibration print, and the salon-workflow questions specific to your operation.

Day 8-14 — pro techniques. The video tutorials below cover the tasks owners ask about most: the ink test, camera calibration, and uploading custom designs.

Day 14+ — ongoing. The video tutorials are there whenever you need them, and you're added to the customer updates list (cartridge restocking, new designs, software releases). And email support is open forever at hello@nailprinter.ca — We reply within 1 business day, no exceptions.

Getting started: video tutorials

Start with the two overviews, then follow the step-by-step tutorials. Every video is the official O’2Nails recording, with the steps written out underneath. Shown on the X12.5 touchscreen; the V11 app follows the same flow.

★Overview 1:11

O’2Nails X12.5 overview

Start here: what the X12.5 does and how a printed set comes together.

  1. Clients choose a design on the 10.1 inch touchscreen, or you upload their own photo.
  2. The nail is prepped with base gel and printing gel.
  3. The machine finds the nail and prints the design in about 30 seconds.
  4. You finish with top gel and cure it under the lamp.
★Overview 0:43

X12.5 at a glance

A shorter tour of the machine, the screen and the printing window.

★Start here 1:03

Installing an ink cartridge

The official O’2Nails video has Chinese captions. Here are the steps in English.

  1. With the machine switched off, open the front panel.
  2. Pull the cartridge holder out towards the left side of the machine.
  3. Hold the cartridge with its metal contacts facing the holder.
  4. Tilt the cartridge upwards at about 45° and slide it in.
  5. Push it up with your thumb until you hear two clicks.
  6. When the cartridge sits flat, it’s installed correctly.
  7. Move the cartridge holder back to its original position and close the front panel.

Only use genuine O’2Nails cartridges. Need more ink? Visit the cartridges page.

1 0:42

App account registration

Create your O’2Nails account on the machine.

  1. Tap “Sign in/Register”. There are two ways to register, choose one.
  2. Option 1, mobile number: tick both agreement boxes, choose your country code and enter your mobile number.
  3. Tap “Get Verification Code” and enter the code. If no code arrives, the video shows entering 8888 to skip.
  4. Option 2, email: enter your email address and tap “Next”.
  5. Open your inbox and confirm the email to finish registering.
2 0:58

Ink cartridge test

Check print quality with the test card.

  1. Take out the nail tip holder and remove the black clasp from its back.
  2. Attach the clasp to the front of the holder.
  3. Take out the test card and fix it horizontally above the clasp.
  4. Fold down the excess card so it can’t scrape the ink cartridge.
  5. Tap the Settings icon and choose “Ink Cartridge Test”.
  6. Connect to the machine’s Wi-Fi, then return to the printing page.
  7. Place the holder in the printer and tap to start printing.
  8. Compare the printed result with the standard test sample.

The machine’s Wi-Fi name and password are on the side or back of the machine.

3 0:29

Camera calibration

Use this if the print lands off-centre.

  1. Tap the Settings icon.
  2. Select “Advanced”, then “Camera Calibration”.
  3. Use the arrows to move the lens position to the centre, based on which way it is misaligned.
  4. Tap “Complete”. The message “Saving success” means it’s done.
4 1:27

Printing on a real nail

The full gel workflow on a client’s nail.

  1. Apply base gel and cure under the lamp for 30 seconds.
  2. Apply printing gel PG4 to improve print clarity. Do not cure it.
  3. Apply NM gel around the nail to protect the skin from ink, and wait until it turns semi-transparent.
  4. Place the finger in the printer and tap the recognition icon to find the nail.
  5. Hide the design to check its placement, then drag the solid edges to resize it.
  6. Tap “OK” to print. Printing takes about 30 seconds.
  7. Peel off the NM gel and cure for 90 seconds, until the surface looks fully matte.
  8. Apply top gel and cure for 90 to 120 seconds.

If auto-recognition is off, adjust the outline manually before printing.

5 1:28

Printing on a nail tip

Perfect for press-ons and practice.

  1. Peel the double-sided tape, stick it to the raised bump on the nail tip holder and remove the backing paper.
  2. Lightly buff a prepared nail tip and attach it to the holder.
  3. Apply base gel and cure for 30 seconds.
  4. Apply printing gel PG4. Do not cure it.
  5. Place the tip in the printer and tap the recognition icon.
  6. Check placement and resize the design if needed.
  7. Tap “OK” to print. Printing takes about 30 seconds.
  8. Cure for 90 to 120 seconds, then apply top gel and cure for another 90 to 120 seconds.
6 1:23

Nail Style Store downloads

Thousands of free designs, ready to print.

  1. Connect the machine to a public Wi-Fi network, then open the Nail Style Store.
  2. Choose a design, download it and tap “Go to printing”.
  3. Follow the on-screen steps to connect to the printer’s Wi-Fi.
  4. Place the prepared finger or nail tip in the printer and tap the recognition icon.
  5. Check the placement, resize if needed and tap “OK” to print.
  6. Downloaded designs are saved to “All Gallery” for next time.

Use the preview-mode icon to see how several downloaded designs look together.

7 1:02

Nail printing process

Print from your saved gallery.

  1. Open your gallery. Up to 20 images can be pre-saved here.
  2. Choose your designs and tap “Next”.
  3. Connect to the machine’s Wi-Fi as shown on screen.
  4. Place your finger in the printer and press down gently to hold it steady.
  5. When the nail surface is white, tap the recognition icon to find the nail.
  6. Hide the design to check its position, then tap “OK”. Printing takes about 30 seconds.
8 3:09

Pattern DIY: print your own photo

Send a photo from your phone to the machine.

  1. Tap “Pattern DIY” on the home screen.
  2. If the machine uses its own Wi-Fi, connect your phone to that Wi-Fi. If it’s on a public Wi-Fi, connect your phone to the same network.
  3. Scan the QR code on the machine with your phone camera.
  4. Choose the photo you want to upload.
  5. Adjust the image size and position on the machine, then tap “Complete”.
  6. Place the prepared finger or nail tip, tap the recognition icon and resize if needed.
  7. Tap “OK” to print.

If the upload page doesn’t open, check that your phone and the machine are on the same Wi-Fi.

9 0:26

Pattern download with a code

Unlock a design pack with its download code.

  1. Tap “Pattern Download” on the home screen.
  2. Enter the pattern download code and tap “Start to download”.
  3. Keep the screen open until the download finishes.
  4. Go back to the home screen and open “Nail Art Printing” to use the new patterns.
10 0:30

Creating a custom gallery

Group your favourite designs in one place.

  1. Tap “Nail Painting” on the home screen.
  2. Tap “New Gallery” and give it a name.
  3. Select the images you want.
  4. Tap “Add to” and choose your new gallery.
  5. “The images have been successfully added” confirms it’s done.
Still stuck? Email our team

Common questions about support

What new owners ask first

I'm not technical. Will I be able to figure this out?

Yes. The printer is genuinely simpler than most beauty equipment you already own. The companion app handles all the complexity: pick the design, hold the printer over the nail, tap print. The 30-minute onboarding call covers everything you need, and the step-by-step video tutorials take you from unboxing to confident client prints.

What if my staff can't learn it?

The onboarding call covers train-the-trainer techniques. Most salon owners host a 45-minute team session within the first week and have every tech printing comfortably by the end of week one. We can also do a separate group call with your team if you want a refresh after a few weeks of real-world use — just email and we'll book it.

What happens when I have a question at 9 PM on a Saturday?

Email hello@nailprinter.ca any time. We don't answer instantly outside business hours, but the next-business-day reply is guaranteed. For 90% of common questions, the video tutorials on this page have a step-by-step answer that works at any hour.

What if it breaks during a busy salon week?

Your machine has a 1-year North American parts-and-labour warranty. Email hello@nailprinter.ca and we'll troubleshoot with you remotely first, then arrange warranty service in-region if it's needed.

Do you offer in-person training?

Training is delivered as step-by-step video tutorials you can follow at your own pace, included with every machine, plus a 30-minute onboarding call. If you need something more hands-on, email us and we'll let you know what's possible.

How do I keep up with new designs and software updates?

Two ways. (1) The O'2Nails app and Nail Style Store add new designs to the library over time, with no action required from you. (2) Our customer-only newsletter (separate from the public newsletter) includes software-update announcements, cartridge restocking deals, and new accessory drops. You're added automatically when you place an order.

Have a specific question before you order?

Email hello@nailprinter.ca with whatever's on your mind — "will it fit my workflow," "what should I bundle with my first order," "is my Wi-Fi setup compatible." We reply personally within one business day. No pitch. No high-pressure sales call. Just answers.

Free shipping worldwide. Free return shipping within Canada and the continental US only.

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