Refund policy
Return & Refund Policy
We want you to love your NailPrinter. If it's not the right fit, we make returns simple.
45-Day Risk-Free Trial You have 45 days from the delivery date to try your NailPrinter at home. If you're not satisfied for any reason, you can return it for a full refund of the purchase price.
Free Return Shipping Returns within Canada and the continental United States ship back to us free of charge. We'll email you a prepaid return label once your return is approved.
How to Start a Return Email us at hello@nailprinter.ca with your order number and a brief reason for the return. We'll respond within 1 business day with your prepaid label and instructions.
Condition of Returned Items To qualify for a full refund, the printer must be returned with:
- All original accessories, cables, and packaging
- No physical damage beyond normal trial use
- Ink/consumables in any condition (used or unused — we don't deduct for these)
Items returned outside the 45-day window, or with missing accessories, may be eligible for a partial refund at our discretion.
Refund Timing Once we receive and inspect your return (typically within 3 business days of arrival), we'll issue a refund to your original payment method. Banks usually take an additional 5–10 business days to post the refund.
Damaged or Defective on Arrival If your NailPrinter arrives damaged or defective, contact us within 7 days of delivery and we'll send a replacement at no cost — no need to wait through the standard return process.
Non-Returnable Items
- Gift cards
- Downloadable design files and software licenses
- Items marked "Final Sale" at checkout
Warranty Beyond the 45-day return window, your NailPrinter is covered by our standard 1-year manufacturer warranty against defects. See our Warranty page for details.
Questions? Email hello@nailprinter.ca — we're happy to help.