Shipping policy
Shipping Policy
Last updated: September 23, 2026
We ship NailPrinter orders quickly, securely, and with full tracking — so you know exactly where your printer is from the moment it leaves our warehouse.
Free Shipping — Worldwide
Every NailPrinter order ships free. That applies to Canada, the United States, and every international destination we ship to. Your shipping line at checkout will read $0.00. No minimums, no surprises.
Where We Ship
We ship to Canada, the United States, and more than 200 countries and territories worldwide. If your country appears in the Country/Region selector at checkout, we ship there. If you don't see your country, email hello@nailprinter.ca and we'll confirm whether we can arrange delivery.
Order Processing
Orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Estimated Delivery Times
- Canada: 3–5 days
- United States: 3–5 days
- Alaska and Hawaii: a few days longer
- United Kingdom, Europe, Australia & New Zealand: 7–14 business days after dispatch
- All other international destinations: 10–21 business days after dispatch
These are estimates provided by our carriers. We can't guarantee exact delivery dates, as transit times depend on the carrier, weather, and customs clearance.
International Orders — Duties & Import Taxes
Shipping is free, but orders delivered outside Canada and the United States may be subject to customs duties, import taxes (such as VAT or GST), and brokerage fees charged by your country. These are not included in your order total and are collected by the carrier before or upon delivery. Rates vary by country; your local customs authority can tell you what to expect. Refusing a shipment because of duties does not qualify for free return shipping — see our Refund Policy.
Currency
Prices are set in Canadian dollars. At checkout you can pay in your local currency where available; the amount shown at checkout is the amount you'll be charged.
Tracking
Every order includes full tracking. If you haven't received your tracking email within 2 business days of ordering, check your spam folder or email us at hello@nailprinter.ca.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We're unable to reroute packages once they've shipped, and we can't refund or replace orders sent to an incorrect address provided by the customer. If a package is returned to us due to an undeliverable address, we'll reach out to arrange reshipment (additional shipping fees may apply).
Lost or Stolen Packages
If tracking shows your package as delivered but you can't locate it, please:
- Check with neighbours and household members
- Look for a carrier delivery notice
- Contact the carrier directly with your tracking number
- Email us at hello@nailprinter.ca within 7 days of the marked delivery date
We'll work with the carrier to investigate and, where appropriate, send a replacement. We can't be responsible for packages confirmed as delivered to the correct address.
Damaged in Transit
If your NailPrinter arrives damaged, take photos of the packaging and the printer, then email us at hello@nailprinter.ca within 7 days of delivery. We'll send a replacement at no cost.
Carrier Delays & Force Majeure
Once a package is in the hands of the carrier, delivery is outside of our direct control. We're not liable for delays caused by carriers, customs, severe weather, natural disasters, strikes, or other events beyond our reasonable control.
Questions?
Email us at hello@nailprinter.ca — we'll get back to you within 1 business day.