What Training You Actually Get: Video Tutorials, an Onboarding Call and Lifetime Email Support
Every NailPrinter.ca buyer gets ten step-by-step video tutorials, a 30-minute onboarding call after the machine arrives, and free lifetime email support. It is the same for the V11 and the X12.5, and there is nothing extra to pay.
Last updated: October 12, 2026
Why does training matter more than the spec sheet?
Because the failure mode for a $2,999 or $5,999 machine is almost never that it broke. It is that it sat in the box. The training below is there to get you from unboxing to a clean first print, and to keep you printing after that.
What exactly is included with every machine?
| 10 video tutorials | Ten short step-by-step videos in English, each with the steps written out underneath so you can follow along without sound. |
| Onboarding call | A 30-minute call with our team after your machine arrives, to get you printing. Have the machine and your supplies in front of you. |
| Lifetime email support | Free email support at hello@nailprinter.ca, answered within one business day — even years after you bought the machine. |
What do the video tutorials cover?
| Video | What it covers |
|---|---|
| 1 | Setting up your app account |
| 2 | Testing the ink cartridge |
| 3 | Calibrating the camera |
| 4 | Printing on a real nail |
| 5 | Printing on a nail tip |
| 6 | Downloading designs from the Nail Style Store |
| 7 | The full nail printing process |
| 8 | Printing your own photo or design |
| 9 | Downloading a pattern with a code |
| 10 | Building your own design gallery |
There is also a separate video showing how to install an ink cartridge, with the original Chinese instructions translated into English. See them all on the training page.
How does the 30-minute onboarding call work?
After your machine arrives, email hello@nailprinter.ca with your name, whether you have a V11 or X12.5, your order number if you have it handy, and your time zone and preferred times. We book a 30-minute call and work through the real setup with you.
Can you really run this, or will it sit in a box?
First setup and first print are straightforward. The part that takes actual practice is nail prep and positioning for a consistently clean result on a live hand. Practise on tips before a paying client, use the onboarding call for your real setup, and email us when something does not print the way it should.
Does the training differ between the V11 and the X12.5?
No. Whether you buy the V11 or the X12.5, you get the same video tutorials, the same onboarding call and the same free lifetime email support. If you have not decided yet, the comparison page is the place to start.
What happens after the onboarding call?
You keep free lifetime email support, and you can reach us by text or phone at +1 506-436-7731 during business hours. The machine itself stays covered by a 12-month full parts and labour warranty, with a 90-day no-questions-asked return if it genuinely is not right for your business.
Questions about training before you buy? Email hello@nailprinter.ca or call +1 506-436-7731. NailPrinter.ca, 160 Saint George St, Toronto, ON M5S 2E9, Canada.
Everything else worth checking before you order is collected on the Before You Buy hub.
Frequently asked questions
Is training included when I buy a nail printer?
Yes. Every NailPrinter.ca buyer gets ten step-by-step video tutorials, a 30-minute onboarding call after the machine arrives, and free lifetime email support. There is nothing extra to pay and nothing to sign up for.
What do the video tutorials cover?
Setting up your app account, testing the ink cartridge, calibrating the camera, printing on a real nail, printing on a nail tip, downloading designs from the Nail Style Store, the full nail printing process, printing your own photo or design, downloading a pattern with a code, and building your own design gallery. A separate video shows how to install an ink cartridge.
How does the onboarding call work?
After your machine arrives, we book a 30-minute call to get you printing. Email hello@nailprinter.ca with your name, your model, your order number if you have it, and your time zone and preferred times.
How do I get help after the call?
Free lifetime email support at hello@nailprinter.ca, answered within one business day. You can also reach us by text or phone at +1 506-436-7731 during business hours.
Is the training different for the V11 and the X12.5?
No. Both machines come with the same video tutorials, the same 30-minute onboarding call and the same free lifetime email support.