Nail Printer Training & Lifetime Support
Training is included when you buy an O’2Nails V11 or X12.5 from NailPrinter.ca. Every machine comes with a full set of step-by-step video tutorials, a 30-minute onboarding call, and free lifetime email support.
Start with the Quick Start Guide · See all video tutorials · Email our team
What the training covers
Ten short videos in English, in the order you need them, each with the steps written out underneath so you can follow along without sound:
- Setting up your app account
- Testing the ink cartridge
- Calibrating the camera
- Printing on a real nail
- Printing on a nail tip
- Downloading designs from the Nail Style Store
- The full nail printing process
- Printing your own photo or design
- Downloading a pattern with a code
- Building your own design gallery
There is also a separate video showing how to install an ink cartridge, with the original Chinese instructions translated into English.
Your 30-minute onboarding call
After your machine arrives, we book a 30-minute call to get you printing. Email hello@nailprinter.ca with your name, whether you have a V11 or X12.5, your order number if you have it handy, and your time zone and preferred times. Have the machine and your supplies in front of you so we can work through the real setup.
How do I get help afterwards?
Free lifetime email support at hello@nailprinter.ca. We answer every email personally within one business day — even years after you bought the machine.
For troubleshooting, include your model, a description of what happened, and a photo or short video if it helps. We can help with setup, printing questions and routine care.
You can also reach us by text or phone at +1 506-436-7731 during business hours.
Is training included with both machines?
Yes. Whether you buy the O’2Nails V11 or the O’2Nails X12.5, you get the same video tutorials, the same onboarding call and the same free lifetime email support.
Still choosing your machine?
Compare the V11 and X12.5, or book a fit call and we will tell you honestly which one suits how you work — or whether neither does.