Salon Buy-Back Guarantee (Retired) — Now the 90-day return

The Salon Buy-Back Guarantee has been retired

Updated: August 5, 2026

This page used to describe a conditional buy-back offer for salons. That offer has been withdrawn and is no longer available on any order. It has been replaced by something simpler and stronger that applies to every machine we sell.

What replaces it: a 90-day no-questions-asked return on every nail printer bought from NailPrinter.ca. If the machine doesn’t work out for your business, you send it back within 90 days and we refund you. You don’t have to justify the decision, submit revenue figures, hit a target, or pass any test.

Why the change

The old guarantee asked you to prove something — to track your add-on revenue for 90 days before and after delivery, submit forms, and hit a doubling target before we would refund you. It also carried eligibility conditions that ruled out a lot of the people who most wanted the reassurance.

The 90-day return does the same job with none of that. It is unconditional, it applies to everyone, and there is nothing to measure or document.

How the 90-day return works

  • You have 90 days from delivery to return the machine for a refund.
  • No reason required. No questionnaire, no retention call, no proof of effort.
  • The only conditions are that the machine comes back undamaged and complete, with its parts and accessories. Normal use marks are expected and fine.
  • We cover return shipping within Canada and the United States.
  • The refund goes back to the original payment method.
Read the full 90-day return policy →

What else is included

  • A 1-year (12-month) full parts and labour warranty on the printer hardware — the same 12 months on both the V11 and the X12.5. Parts, labour, and shipping both ways within Canada and the United States are covered on a valid claim. Consumables and accidental damage are not. See the warranty page.
  • A return and a warranty claim are different things: a return is for when the machine works but the business doesn’t suit it; a warranty claim is for when the machine itself develops a fault. During your first 90 days you have both.

If you ordered under the old guarantee

If you placed an order while the buy-back guarantee was published and you believe its terms were attached to your order, email hello@nailprinter.ca with your order number and we will honour what was in force at the time of your purchase. We would rather sort that out directly than have you guess from a web page.

Questions

Email hello@nailprinter.ca or call +1 506-436-7731. A real person will reply within one business day.

See the 90-day return policy →

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