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Describe the symptom. Preserve the evidence. Use one safe next action.

A precise first message protects the machine and shortens diagnosis. Never force, disassemble or repeatedly test an unchanged symptom.

Email X12.5 SupportDownload evidence checklist

Evidence packet

Send the complete first message

Power or startup

Record the adapter, outlet, visible condition and exact startup behaviour once.

Interface or connection

Capture integrated machine screen, version information and the exact message.

Blank or missing colour

Photograph output, cartridge identity and seating before one supported test.

Image off-centre

Record crop, selected nail, camera view, support and calibration state.

Print smear

Record the surface, finishing products and every timing step.

Mechanical resistance

Stop. Do not use tools or force movement; photograph and contact Support.